JNTUH MBA I SEM BC&SS QP-FEB-2011

CODE NO: R9-14/MBA
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA-I Semester Regular Examinations February -2010
BUSINESS COMMUNICATION AND SOFT SKILLS
Time:3hours Max.Marks:60
Answer any Five questions
All questions carry equal marks

- - -
1.a) Why is communication so pertinent for good relationship and effective management?
b) Indicate the critical difference between successful and ineffective communication.
2.a) Describe the elements of a technical report.
b) Write a report to be submitted to the Chief Executive Officer, Corporation of Hyderabad on the enhancement and development of parks in Hyderabad.
3.a) What elements constitute the structure of a business letter? Discuss briefly each one of them.
b) Write a complaint letter on the hold-up in the delivery of goods. You may devise the details.
4.a) It is essential in preparing for any formal interview that the preparation is done at an early stage, and the objects (s) of the examination is clearly identified. Elucidate on this statement.
b) Elaborate on the importance of body language while attending an interview.
5.a) Answer the following questions
(i) What is meant by “readability”
(ii) What are the qualities of a well-written paragraph?
b) Write short notes on :
(i) Interpretive reports
(ii) Organization of the material of a report.
6.a) What is the importance of written communication in an organization?
b) Analyse the difference between written and oral communication. Do you agree that communication skills are an essential job requirement? Substantiate.
7.a) The content of a technical presentation is very important. How do you make it impressive and organized?
b) What is meant by videoconferencing? Discuss on the technology uses in videoconferencing.
8.A) Correct the following sentences.:
(i) It feels very coldly in this room.
(ii) We should choose an economical, flexible, plan.
(iii) The price of the new products were reasonable.
(iv) Expecting a large crowd, extra chairs were provided by the management.
(v) The man liked meeting and to talk to people.

CODE NO: R9-14/MBA ::2::
B) Insert preposition or prepositional phrases:
(i) Always be prepared ----------------------- the worst,
(ii) Why do you stare me------------------ the face? It is bad manners to stare-------------
one in that manner.
(iii)I am vexed ---------him------what he has done,
(iv) Ratan is impressed---------- that nation and he desires to impress it --------me..
(v) The river --------- which I went to my brother’s house abound ---------fish.
C.) Write the correct form of the verb in the blanks.
i) No one can stop me from -------------------- what is right. ( do )
ii) We ------------ (surprise ) at finding you father there.
iii) On hearing the news, the meeting------------------------- (postponed)
iv) She was congratulated on-----------------(win) the gold medal.
v) I was afraid of ------------------------------(bit) by the cobra.
D) Find out the meanings for the idioms in the bold.
1. He was all ears when his boss talked.
a) Had big ears b) Listen carefully c) Deaf.
2. He is a chip off the old block.
a) like his father b) Very unlike anybody c) hard as a block.
3. He is thick in the head
a) Like thick hair b) very intelligent c) Stupid
4. The bank robbers were armed to the teeth.
a) cowards b) heavily armed c) exhausted.
5. His comments threw a wet blanket on the discussion.
a) encouraged b) discouraged c) covered up.